Chapter 7

Using ____ are perhaps the easiest method of person analysis.
1. performance appraisal scores
2. surveys
3. interviews
4. skill and knowledge tests
Which of the following types of person analysis methods eliminates the problems of performance rating errors and is based on the premise that employees know best their own strengths and weaknesses?
1. Performance appraisal scores
2. Surveys
3. Skill tests
4. Knowledge tests
The type of person analysis that yields in-depth answers about training needs and more clearly reveals employee feelings and attitudes is the ____.
1. survey
2. skill and knowledge test
3. performance appraisal score
4. interview
With the critical incident methods of needs assessment, job dimensions with ____ should be targeted for future training.
1. many good incidents
2. many bad incidents
3. few good incidents
4. few bad incidents
Which of the following is the best training objective? "By the end of this training, the employee:"
1. will be a better salesperson
2. will be able to correctly answer 90% of customer questions
3. will have learned about our product line
4. will be more knowledgeable